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Privacy Policy

Last updated: March 8, 2026

1. Introduction

CryptoHome ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our cryptocurrency brokerage service.

2. Data We Collect

We collect the following personal data:

Account Data:

  • Full name
  • Email address
  • Phone number (optional)
  • Password (stored as a secure hash)

Verification Data:

  • Government-issued ID (passport, ID card)
  • Selfie photograph
  • Proof of address document

Transaction Data:

  • Order details (amounts, currencies, wallet addresses, bank accounts)
  • Transaction history

Technical Data:

  • IP addresses
  • Browser type and version
  • Login timestamps
  • Device information

3. How We Use Your Data

We use your data to:

  • Create and manage your account.
  • Process your transactions.
  • Verify your identity (KYC compliance).
  • Comply with anti-money laundering (AML) regulations.
  • Communicate with you about your orders and account.
  • Improve our Service.
  • Detect and prevent fraud.

4. Legal Basis for Processing (GDPR)

  • Contract performance: processing your transactions.
  • Legal obligation: KYC/AML compliance.
  • Legitimate interest: security, fraud prevention.
  • Consent: marketing communications (if applicable).

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Regulatory authorities when required by law.
  • Service providers (hosting, email) under data processing agreements.
  • Law enforcement when legally compelled.

6. Data Retention

  • Account data: retained for the duration of your account plus 5 years after account closure (as required by AML regulations).
  • KYC documents: retained as required by applicable regulations.
  • Transaction records: retained as required by applicable regulations.
  • Technical logs: retained for 12 months.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS/HTTPS).
  • Encrypted storage for sensitive documents.
  • Access controls and audit logging.
  • Regular security reviews.

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase your data (subject to legal retention requirements).
  • Restrict processing.
  • Data portability.
  • Object to processing.
  • Withdraw consent.

To exercise these rights, contact us at legal@cryptohome.com.

9. Cookies

We use essential cookies for:

  • Authentication session management.
  • Security (CSRF protection).

We do not use tracking or advertising cookies.

10. Changes to This Policy

We will notify you of material changes via email or website notice.

11. Contact

Data Controller: CryptoHome
Email: legal@cryptohome.com