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Terms of Service

Last updated: March 8, 2026

1. Introduction

Welcome to CryptoHome ("we", "us", "our"). We operate a cryptocurrency brokerage service available at cryptohome.com. By accessing or using our service, you agree to be bound by these Terms of Service.

2. Definitions

  • "Service" refers to the cryptocurrency brokerage service provided by CryptoHome.
  • "User" refers to any individual who registers an account on our platform.
  • "Transaction" refers to the purchase or sale of cryptocurrency facilitated through our Service.

3. Eligibility

To use our Service, you must:

  • Be at least 18 years of age.
  • Complete our identity verification (KYC) process.
  • Provide accurate and truthful information.
  • Not be a resident of a sanctioned country.

4. Account Registration

  • You must provide a valid email address and create a secure password.
  • You are responsible for maintaining the confidentiality of your account.
  • You must notify us immediately of any unauthorized access.
  • We reserve the right to suspend or terminate accounts at our discretion.

5. Identity Verification (KYC)

  • All users must complete identity verification before conducting transactions.
  • Required documents include a valid government-issued ID and proof of address.
  • We reserve the right to request additional documentation.
  • Verification status may be revoked if information is found to be inaccurate.

6. Transactions

  • All transactions are processed manually by our team.
  • Exchange rates are indicative and may vary at the time of execution.
  • Rate locks are valid for the duration specified at order creation.
  • We reserve the right to decline any transaction at our discretion.
  • Transaction fees are included in the exchange rate displayed.

7. Payment

  • Users must send payment within the specified timeframe.
  • Payments must originate from accounts in the user's own name.
  • Third-party payments are not accepted.
  • We are not responsible for delays caused by banking institutions.

8. Refunds and Cancellations

  • Orders may be cancelled before payment is confirmed.
  • Refunds for completed transactions are handled on a case-by-case basis.
  • Exchange rate differences due to market fluctuations are not grounds for refund.

9. Prohibited Activities

Users may not:

  • Use the Service for money laundering or terrorist financing.
  • Provide false or misleading information.
  • Attempt to circumvent our verification procedures.
  • Use the Service from sanctioned jurisdictions.
  • Engage in any activity that violates applicable laws.

10. Limitation of Liability

CryptoHome shall not be liable for:

  • Losses due to cryptocurrency price fluctuations.
  • Delays in transaction processing.
  • Unauthorized access to your account due to your negligence.
  • Actions taken by third-party services.

11. Privacy

Your use of the Service is also governed by our Privacy Policy.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be communicated via email or posted on the website.

13. Governing Law

These Terms shall be governed by the laws of the applicable jurisdiction.

14. Contact

For questions about these Terms, contact us at legal@cryptohome.com.